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Got A Problem? Let Your Subconscious Solve It

 

Subconscious-peopletoolsI am often asked, “What is your favorite People Tool?”  My answer changes from day to day because I have many favorites.  If you want to make your life easier, however, then try “Stuff It into Your Sub.”

When I was a freshman in college I read one paragraph in my Psych 101 textbook which presented an idea I have used with outstanding success ever since. I have to admit that in college my primary goal was not to learn anything. I just wanted to get the best grades I could, with minimum effort. Yes, I was lazy. I still am, though my wife, Daveen, says I should say I am “efficient,” which sounds much better. But I must have learned something along the way, not by mastering entire books, but rather by remembering and using those ideas that seemed useful to me. This was one of the best.

Simply put, the idea I found in Psych 101 was that your subconscious (your “sub,” not a sandwich) can solve a problem for you without any further active conscious effort. If you need to solve a question but can’t come up with an immediate answer, all you have to do is “stuff” the information and the problem into your “sub.” Then revisit your sub in an hour or day or week to see what your sub has come up with.

While this solution is not infallible, it certainly helps me most of the time.

Originally the idea appealed to me because it was easy. I didn’t have to think. It was like sending my car through a car wash.  My car went in dirty and came out clean. Of course, the sub is even better than a car wash because it deals with big problems and—best of all—it doesn’t cost a dime.

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 The great decisions of human life have as a rule far more to do with the instincts and other mysterious unconscious factors than with conscious will and well-meaning reasonableness. The shoe that fits one person pinches another; there is no recipe for living that suits all cases.

—Carl Gustav Jung

Modern Man in Search of a Soul 

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Here’s an example. My wife, Daveen asked me to drive from Los Angeles to San Francisco to see our daughter Ingrid present her final report in a college class. I wanted to please Daveen and I wanted to support Ingrid. But I don’t like driving eleven hours round trip, and I wasn’t sure I could afford to take a full day and a half away from work. When you’re lazy (I should say “efficient,’ I suppose), deadlines have a way of catching up with you. So I stuffed the problem into my sub. Here’s the solution it came up with: Daveen drove both ways because she wanted to deliver a car full of something to Ingrid. I flew both ways.

zen-peopletoolsWhen I wrote my first book, People Tools, I paid close attention to how I solve challenges in my life. When my process was clear but the name of the tool was not, I simply stuffed the “People Tool” into my sub, which has given me many chapter titles that I have used.

To be efficient, and solve a problem which baffles your conscious mind, just Stuff It into Your Sub.

Alan

 

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I Have No Time for Excuses

 

Dark-cloud-peopletoolsI’m more than a little angry tonight and if it shows, it should.  I’m seventy-four years old and I have no time for excuses, either from myself or others.  An excuse is entertaining.  Other than that it accomplishes less than nothing.  And I’ve heard too many excuses this week, including the following:

From an escrow officer who failed to close a sale on time: “My staff and I have worried about this for two weeks, and all of us have spent many sleepless nights.”  Perhaps they should read the chapter in People Tools for Business, “You Are Not in the Business of Making Telephone Calls.”  You are in the business of achieving results.

From a law firm that was attempting to help me close a large real estate transaction: “Our attorneys worked on this all weekend.”  Unfortunately, they failed to let me know what they needed in time for a Monday evening City Council meeting.  As a result, at a substantial cost, the closing was postponed for two weeks.

From Carl, a writer who didn’t meet a magazine’s deadline: “I worked all day and was too tired to finish the project last night.”  I understand.  We all get tired.  The platinum rule in real estate is Location, Location, and Location.  The platinum rule in business is Management, Management, and Management.  The platinum rule in writing it is Finish, Finish, and Finish.   Carl’s article will not appear in the magazine.

No one wants to fail.  More important, no one wants to be seen as failing by anyone else.  That is why we invent excuses.

But as a friend of mine, Roxan, recently said: “We will never rise any further than our excuses will allow.”

If we want to succeed in life we should remember to avoid excuses, especially excuses to ourselves.

This advice would have come in handy for Harold (fictitious name), who wins the Olympic Gold medal for excuses I’ve heard this week.

Harold was seeking to expedite the delivery of an important shipment to my office.  I’m sure he was trying to help.  He tried so hard that he talked not only to the delivery driver, but also to the CEO of the shipping company, who became angry and called me directly:

“Your representative Harold said that my delivery service was like a box of Kleenex—and that you could easily find another vendor. I explained to him that the reason that the delivery was delayed was because we didn’t receive the package from the manufacturer on time, and we simply couldn’t drive fast enough to make up the difference. But Harold just wouldn’t listen.  I’m sorry that we couldn’t deliver on Thursday, as scheduled.  But if you don’t want us to work for you any more just tell me.”

Whoa! Normally I don’t give much value to the whole “he said, she said” back and forth because no one can prove anything.  But I did know for sure that the CEO was now angry with me.  And I also had heard this type of story about Harold before.

I value every one of my suppliers.  Even if I replace them, I am polite.  I called Harold and told him what the CEO had unloaded on me.

no-excuses-peopletools“That’s not true,” Harold said.  “I never said anything like that.  I never intended to insult anyone.  Maybe he was having a bad day.”

“Harold, then it’s even worse than I thought.  If you insulted an important supplier of mine without even knowing or intending to, then you can’t possible avoid a similar situation in the future.”

Who is right?  I don’t know.  I wasn’t on the original call.

What I do know is that the shipping company is reliable and has always worked in my best interest.  I also know their CEO was ready to quit working for me.

So what is my excuse for the reported behavior of Harold?

I have none.  I have apologized in writing and have an appointment to take the CEO to lunch next week.

Alan

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Avoid Financial Disaster

 

One of my “Chiseled in Granite” business principals is:  “Avoid Financial Disaster.”

I learned this lesson the hard way when I was seven-years-old.  At that time I listened to Major League baseball games on the radio. I did not realize that the broadcast started an hour or two after the game began and were a re-creation of the actual game.

One afternoon I was looking forward to a Yankees – Red Sox game.  Out of the blue, my father said, “I’ll bet you that the Yankees are leading one to nothing at the end of the third inning.”

What are the odds of that?  How many major league baseball games have a one to nothing score at the end of the third inning?  One-in-ten?  One-in-fifty?

“Even money, Dad?”

“Of course.”

I was certain that half of all Major League baseball games were not one to zero at the end of the third inning.  This bet was a no brainer.

“Sure, Dad.  How about a nickel each?”

“Fine.”

Ten minutes later the game began.  I listened with more than my usual interest.  I was going to win a nickel.  At the end of the first inning the score was zero to zero.

“Dad, how about raising our bet?”

“Sure.  Fifteen cents?”

“Fine.”

“But since one inning is already over, I think I should get odds.  Say my dime to your twenty cents?”

What a fool he was.  Even at two-to-one I had the better bet.

“Sure, Dad.”

End of the second inning.  Still zero-to-zero.  We increased the bet.  I gave better odds to lure Dad in.

Top of the third.  Yankees at bat.  One out.  A higher bet.  I was starting to imagine how many comic books I would be able to buy in a few minutes. Two outs. Higher bet.  I ended up risking a total of $2.40 to my dad’s fifty cents.  This was a sure thing.

“Going, going, gone.  And it’s over the fence for a home run.  Yankees one, Red Sox nothing.”

I hope you have never had your world collapse as much as I did when I heard that ball sail over the fence.  “Going, going, gone” was right!  Not just five comic books, but also $2.40, which I didn’t actually have.

When there’s life, there’s hope.  The Yankees could score another run.  They didn’t.  The Red Sox could score in the bottom of the third.  They didn’t.

When there’s life, there’s loss.  I was devastated.  I disappeared into my room to sob my eyes out under the covers of my bed.  That’s where my dad found me.  He said it was a few minutes later.  I say it was hours.

“Alan, I heard the third inning score on the radio before we made the bet.  You don’t have to pay me.”

That was when I decided:  “Avoid Financial Disaster.”

Almost sixty years later I purchased a beautiful property in Scottsdale, Arizona, with almost one-half mile of frontage on Scottsdale Boulevard.  Scottsdale.  That’s like Beverly Hills, California, or Park Avenue in Manhattan.  How could I go wrong?  Rents were below market.

I could go wrong.  I did go wrong.  In 2008 the property was foreclosed by the lender.  My investors and I lost millions.

Fortunately, I had invested conservatively in the property. Had the investment been three times larger, I would have faced bankruptcy.  Thanks to my dad, and the miracle of a delayed broadcast, I had decided long ago that I would never, ever put my entire financial life at the risk of a singled failed bet.  I mean a single failed investment.  Same thing.

Also, whenever I bet with my dad again I always asked, “Dad, do you have any advance information?”

Alan

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